Frequently Asked Questions (FAQ)
Answers to Humdinger Designs' most frequently asked questions.
Question: I live in the United States, are there any additional costs?
Answer: No. You will NOT be charged any taxes or fees of any type. Once you have completed our checkout/payment process you are done. Your item(s) will be delivered to the address you provide free and clear.
Question: Why do the costs change when I get to the checkout page?
Answer: The costs do NOT change. We are Canadian and therefore our shop is based on the Canadian Dollar. Our website is setup to recognize which country the viewer is in and show pricing in the native currency of the viewer based on the most current exchange rate. Once the viewer navigates to the checkout screen the values shown are the Canadian Dollar equivalent to what was being viewed during the shopping experience. We know it can be a bit confusing, and we have tried to simplify this, however the technology is not currently available to allow for multiple currency checkout. If there is any confusion about this please do not hesitate to contact us.
Question: How long does it take to process and ship my order?
Answer: We ship all orders within 5 business days. Most orders only take 1-3 business days.
Question: How long does shipping take (time in transit)?
Answer: We ship with UPS whenever possible. UPS ground shipments take 3-9 business days to deliver in North America. We offer UPS 3 Day Select as an upgrade, this option takes 4 business days. Most shipments outside of North America ship with DHL Express and take 5-9 business days.
Question: What is a Hasp? Do I want/need to order optional Hasps?
Answer: Unless you are planning a wedding, you probably don't want to order optional Hasps. A hasp is a small bracket that protrudes from the front side of the Tree and provides an attachment point for a Love Lock which is placed on the hasp during a Love Lock Wedding Ceremony. We do not supply the locks, just the hasps. Here's a picture of a Love Lock Tree in action at a customers wedding.