Frequently Asked Questions (FAQ)
Answers to Humdinger Designs' most frequently asked questions.
Question: Why should I buy from Humdinger Designs?
Answer: We strive to make the highest quality, most original metal artwork on the planet. We only work with premium materials and endeavor every day to exceed all of our customer's expectations. You don't have to take our word for it. Please visit our Reviews Page on Etsy to see what some of our customers have to say.
Question: I live in the United States, are there any additional costs?
Answer: No. You will NOT be charged any taxes or fees of any type. Once you have completed our checkout/payment process you are done. Your item(s) will be delivered to the address you provide free and clear.
Question: I live outside of North America (Any country that is not Canada or the USA), will there by any additional costs?
Answer: Most likely yes. Shipments OUTSIDE of the USA and Canada may incur brokerage and/or tax/duty charges, we have no control over these charges, they are imposed by your government.
Question: Why do the costs change when I get to the checkout page?
Answer: The costs do NOT change. We are Canadian and therefore our shop is based on the Canadian Dollar. Our website is setup to recognize which country the viewer is in and show pricing in the native currency of the viewer based on the most current exchange rate. Once the viewer navigates to the checkout screen the values shown are the Canadian Dollar equivalent to what was being viewed during the shopping experience. We know it can be a bit confusing, and we have tried to simplify this, however the technology is not currently available to allow for multiple currency checkout. If there is any confusion about this please do not hesitate to contact us.
Question: How long does it take to process and ship my order?
Answer: We ship all orders within 5 business days. Most orders only take 1-3 business days.
Question: How long does shipping take (time in transit)?
Answer: We ship with UPS whenever possible. UPS ground shipments take 3-9 business days to deliver in North America. We offer UPS Expedited as an upgrade, this option usually takes 4 business days. Most shipments outside of North America will ship with UPS Worldwide Expedited and take 5-9 business days.
Question: What is a Hasp? Do I want/need to order optional Hasps?
Answer: Unless you are planning a wedding, you probably don't want to order optional Hasps. A hasp is a small bracket that protrudes from the front side of the Tree and provides an attachment point for a Love Lock which is placed on the hasp during a Love Lock Wedding Ceremony. We do not supply the locks, just the hasps. Here's a picture of a Love Lock Tree in action at a customers wedding.
Here's a Facebook post from a happy customer showing how she incorporated her Tree in to her Ceremony.
Question: Will this product look good in my space?
Answer: As with any artwork on any medium, appropriate lighting is required to achieve the best possible appearance of our pieces. In particular, any of our pieces that are colored with heat will require some light (natural or artificial) to display properly and show off the many beautiful tones achieved with this process. All of our photos are taken in bright daylight. Please also consider your wall color when choosing a piece from our shop. Some contrast is usually desirable (light colors on dark walls and visa versa). We do have the multi-layer pieces available which can be very useful to provide a break between the artwork and your wall color. If you have any questions/concerns please contact us prior to ordering.